FAQ & Pickup

How ordering and pickup work

Straightforward answers about buying, deposits, freight, and picking up your trees in Crystal Lake.

Orders & Preorders

Pickup & Policies

• Orders are primarily seasonal preorders.
• Standard group orders generally require a 50% deposit; large B&B orders generally require an 80% deposit.
• Freight may be quoted separately, especially for large field-grown trees.
• Local pickup is coordinated in Crystal Lake, Illinois.
• Pickup is generally required within seven days of availability notification.
• ACH and check are preferred payment methods. Card transactions may carry a separately disclosed processing surcharge.
• Trees are sold without a post-pickup plant warranty, subject to our written terms.
• Nursery confirmations are not guaranteed delivery dates.
• Larger B&B orders may require you to coordinate suitable trucks, trailers, and transportation.

We don't offer nationwide delivery, routine installation, or regular retail store hours. See our full terms for details.