Terms, Refunds & Cancellations

Many plants offered by The Silent Trees are purchased through seasonal nursery preorders.

Submitting an order does not guarantee availability until the requested material has been confirmed with the supplying nursery.

Availability can change without notice, especially for limited-availability, specialty, and highly sought-after plants.

If an ordered plant is unavailable, The Silent Trees will contact the customer. Depending on the circumstances, the customer may select an alternative item, receive store credit, or receive a refund for the unavailable item.

Substitutions will not be made without customer approval.

Customers may cancel a preorder before The Silent Trees submits the applicable order to the supplying nursery.

Once the order has been submitted to the supplier, the plants are considered committed to the customer and the order generally cannot be canceled because the customer changes their mind.

Customers wishing to cancel should contact The Silent Trees as soon as possible.

Cancellation requests should include the customer's name and order or invoice information when available.

Approved cancellations made before the applicable supplier order is submitted are eligible for a refund.

Refunds will generally be returned to the original payment method.

Payment processing or transaction fees charged to The Silent Trees that are not refunded by the payment processor may be deducted from the customer's refund, to the extent permitted by applicable law.

Once a supplier order has been submitted, payments are generally non-refundable because the material has been specifically committed or purchased for the customer.

If The Silent Trees or the supplying nursery is unable to fulfill an item, the customer may receive a refund, store credit, or select an alternative item.

Electronic refunds may take several business days to appear depending on the payment provider, card issuer, or financial institution.

Trees and plants are living products. Natural variations in size, branching, color, shape, growth habit, and appearance should be expected.

Photos and descriptions are representative of the plant variety and may not depict the exact individual plant the customer receives.

The Silent Trees will make reasonable efforts to provide healthy, quality nursery material at the time of pickup or delivery.

Customers should inspect their plants when received and contact The Silent Trees promptly if there is a concern regarding the condition of the material.

Customers are responsible for picking up their plants within the timeframe communicated by The Silent Trees unless other arrangements have been approved.

Customers needing an extended holding period should contact The Silent Trees to make arrangements.

Delivery charges or other special transportation costs, when applicable, will be communicated before they are charged.

All prices are in U.S. dollars.

Applicable sales tax will be charged as required by law.

Certain preorder pricing may include estimated inbound freight from the supplying nursery. When inbound freight is included in the listed selling price, customers will not be charged separately for the same inbound freight unless otherwise disclosed before purchase.

Discounted, volume, preorder, VIP, truck unload, or promotional pricing may have additional qualification requirements communicated at the time of sale.

The Silent Trees may require full or partial payment to secure an order or preorder.

Payments may be processed through Zoho Payments or other payment methods offered by The Silent Trees.

An order requiring payment is not considered secured until the required payment has been received.

Plant availability, nursery production, shipping schedules, sizes, and other supplier conditions may change for reasons outside the control of The Silent Trees.

If the supplier cannot fulfill an order or materially changes the available product, The Silent Trees will work with the customer to provide an appropriate alternative, credit, or refund for the affected item.

Once the customer takes possession of the plant, the customer is responsible for appropriate planting, watering, winter protection, maintenance, and care.

To the extent permitted by applicable law, The Silent Trees is not responsible for plant decline or loss resulting from weather, winter injury, improper planting, improper watering, animal damage, herbicide exposure, environmental conditions, disease occurring after purchase, or improper care.

Nothing in this policy limits rights or remedies that cannot be limited under applicable law.